Welcome home and thank you for building with Visionary. We value all of our Visionary family
members and are anxious to assist you with your warranty claim.
My name is Kerrie and I am the manager of the warranty team. I am here to assist you with your
claims and any questions you might have. Please go to the link “Warranty Handbook” to
educate yourself as to what falls within the warranty guidelines. Once you have done this
please fill out the form below. Please be sure to submit pictures of all claims you might have.
This will expedite the process and assist me and our contractors in quickly diagnosing and
resolving your concern. Below is a step by step process of what will occur next.
- I will personally contact and set a time to review your warranty claims.
- If they fall within the warranty guidelines, I will then issue a work order to the appropriate
- The contractor will then call and schedule a time to make said repair.
- I will then follow up with you and make sure the item was completed in a two to three
week time frame.